Why you should not buy Amazon Kindle

The shorter version:

My friend had bought this device from UK. After two years of using Kindle, suddenly one day the power button stopped working. I mailed support, after three calls, got connected to someone from UK, after a 20 mins discussion she(Chris) said that I can get a another Kindle(for 63 pounds). After the she mailed me saying they dont ship to India. I replied asking for alternative solution and got reply from from someone else who says she is sorry this happened, a call should help. back to square 1. So, I’m stuck with a broken device from Amazon that is made by Amazon, which they will neither replace, nor repair (coz they don’t have any service centers in India).

Why you shouldn’t buy a Kindle:

  1. it has only one year warranty, anything happens to the device after that time. You just have to buy a new one, even if the problem was with the device and not caused by you
  2. Jeff Bezos claims to read mails from customers. Evidently he doesn’t.
  3. You cannot get the device repaired as Amazon doesnt have resellers or service centers.
  4. I had to interact with 6 support agents(one after the other) and still no help.

The longer version:

Scene 1 – 1st support person

My friend had bought this device from UK. After two years of using Kindle, suddenly one day the power button stopped working. I mailed their support the issue that my Kindle screen is frozen and I’m not able to wake up my Kindle. Got a response from them that I should call their support for faster issue resolution. I don’t why they can’t call me. I called their support, a person called Naresh told me to try to restart the Kindle,  I tried and it didnt restart, it was still frozen. He asked me to connect to the charging adapter and asked me what color was the LED, i said “orange”. He told me to charge the battery to 100% and then try restarting the device. I have no idea how that will help but I told him I will do that and call back if problem persists.

Scene 2 – 2nd support person

Battery fully charged, I tried to restart, nothing happened. After a week, I called their support again. She told me to connect the charging cable to a computer and tried charging to 100% again. No idea what she thought will vary if one charges with the adapter or a computer. I told her I will do that and this time she should schedule a call back. she said she will call back in 45 mins.

Scene 3 – 3rd Support person

I connected the the cable to a computer and Kindle woke up, unfroze. As soon as i connected it unfroze. Then I realized the problem must be with power button. Coz, when you connect a Kindle via a computer, Kindle acts a drive and a message pops up in Kindle. That’s how the Kindle woke up. When the previous support exec called me up, I told her that I found the root cause of the issue – power button failure. She asked me where I purchased from, I told her UK. So she patched thru a call with UK support executive called Chris. She first authenticated me with email ID and address, which was India. And then told me that since this was beyond first year warranty period, they can’t replace the device but can give an alternative for a discounted price. She suggested a KINDLE FIRE to me, it was shocking that a Kindle exec will think that a Kindle user will buy a FIRE instead. the whole point of Kindle is e-ink.  She offered a REFURBISHED KINDLE PAPERWHITE for 63 pounds. 63 pounds for a power button failure of a device manufactured by Amazon and sold by Amazon.

Scene 4 – oh no, they took it back and 4th and 5th Support person.

After the long 20 mins call with Chris. She sent an email that I have to bear the SHIPPING COST as well, so I asked her how much will it cost to ship to India. She replied saying they dont ship to India. when I replied asking her for an alternative solution, someone else replied to the mail saying that they are sorry they can’t ship from UK. When I replied again asking ‘well, what about this device, where can I get it fixed’, some one else replied saying they don’t have any service center.

Well, Mr. Jeff Bezos, what do I do with the device that you manufactured, that you sold and now the power button is broken without any physical harm to the device. 63 pounds for a broken power button that isn’t even caused by the end user.

Staying Young – TIL

Something I read today, which has been my motto for long: to learn everyday. Now I have a good reason to!

Henry Ford said that “anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young. The greatest thing in life is to keep your mind young.”

Schmidt, Eric (2014-09-23). How Google Works (Kindle Locations 1491-1492). Hodder & Stoughton. Kindle Edition.

Hospital chairs – TIL

Hospital chairs have to be set of 4(or any even number). Not 3(or any odd number).

Today I visited a hospital where the seating was sets of 3 chairs in a row. They had space to place 4 in a row, but they had only 3 in a row.

The problem with 3, is that, usually there is someone to accompany the patient, i.e. usually there are two people who come together. So when you place ‘3 in a row’ seats, then there will always be people who will not be able to sit with the one whom they came with.

‘3 in a row’ might work for banks but not hospitals.

Exodus Movie – NO.

Longest 150 minutes. Not only for me, for a lot of people, because like this tweet pointed out

 

The movie is neither based fully on the Bible nor are the effects and graphics a treat.

The problems:

BIBLE: “12 Looking this way and that and seeing no one, he killed the Egyptian and hid him in the sand.

MOVIE: Moses kills one Egyptian and wounds the other because those two call him a slave by mistake.


BIBLE: 18 Then Moses went back to Jethro his father-in-law and said to him, “Let me return to my own people in Egypt to see if any of them are still alive.” here

Jethro said, “Go, and I wish you well.”

19 Now the Lord had said to Moses in Midian, “Go back to Egypt, for all those who wanted to kill you are dead.” 20 So Moses took his wife and sons, put them on a donkey and started back to Egypt. And he took the staff of God in his hand.

MOVIE:

1. Moses leaves his wife and goes.

2. There is no staff of God.


BIBLE: 27 The Lord said to Aaron, “Go into the wilderness to meet Moses.” So he met Moses at the mountain of God and kissed him. 28 Then Moses told Aaron everything the Lord had sent him to say, and also about all the signs he had commanded him to perform.

29 Moses and Aaron brought together all the elders of the Israelites, 30 and Aaron told them everything the Lord had said to Moses. He also performed the signs before the people, 31 and they believed.

MOVIE: Aaron is introduced to Moses through Nun.


There are a lot of discrepancies. If you want the real story as per the Bible, check it out here. Do read, it’s pretty interesting.

Even the effects were not great. Ridley Scott could have done so much better with the plagues and dividing of red sea but somewhere in the middle of the movie he seemed to have lost interest.

If you have read the Biblical version, then you won’t agree with the movie. If you have not read the Biblical version, then you won’t understand. Either way, I would recommend you give this movie a pass.

Lenovo s850 mobile phone review

Model: Lenovo s850

Price: Rs.13,100 in Amazon India, from where I bought it.

Specifications (important ones):

  • RAM – 1 GB
  • Quad core
  • Storage – 16 GB (no ext memory slot)
  • Dual SIM
  • 5 inch screen
  • Android 4.4.2 kit kat
  • Primary camera – 13 MegaPixel
  • Secondary camera – 5 MegaPixel
  • Battery – 2000 mAh – not removable
  • Flash present

My Rating: 4.5 out of 5 Star

 

For what I wanted this offered the best value for money. I have loaded it with a lot of apps and its fast, there is no lag. But you should know that I am not a gamer and have not installed any games. I liked the image quality and resolution it offers. This is any day better than buying a MOTO G, as the photo resolution is bad for moto g. I was pleasantly surprised to see that the box had case for the phone.

Primary camera photos:

The quality is superb as you can see in the below pics. But I must warn you that the image stabilizer is not great, that is if you are shoot a pic while in motion, the pic is not good.

IMG_20141015_221107

 

Depth of field:

IMG_20141015_221314
The camera has a lot of options such as Macro, Auto, Beautify and more.

I will be posting more pics on my instagram accnt: http://instagram.com/joejayanth

Security suite:

It comes with a security suit that is pretty cool and easy to setup. One of the features is a user can delete all his phone data by sending a sms with

 Battery:

I have 3G on all the time. I use twitter, Instagram, whatsapp and mails regularly. The battery stays for close to 12 hrs.

App availability:

It’s Android, so there is no problem with that.

Freebies:

It comes with in-ear ear plugs and comes with a case – good case(shown below)

Overall I’m pretty happy with this as of now. This is after less than a week of usage.

Images of Lenovo s850 mobile phone:

 

Lenovo s850 images

The rich display

Lenovo s850 images

home screen

Lenovo s850 images

Pretty slim

Lenovo s850 images

The stand is part of the case, it came with. cool huh!

Lenovo s850 images

the back LED. the name glows

Lenovo s850 images

pretty slim, even with the case. Notice the side speaker. Headphone jack and charger port are on the top.

Bajaj Allianz Insurance Payment – appalling

Recently, I had a hard time trying to pay the premium online for a Bajaj Allianz Insurance. Bajaj Allianz site is so badly designed, it is horrific. Most of the links take you to buying policies online and not for premium payment.Their support is terribly bad. The executives are not equipped and they don’t stick to the scheduled time of call.

Finally after a lot of man-hours, I found the useful link and was able to renew.

Note: I will not be buying insurance(any!) from these guys again.

This is more of a bookmark for me and a help offered to other poor souls who have to renew their Bajaj Allianz Health Insurance online – here is the (secret) link – https://bajajallianzlifeonline.co.in/online/portal/logon/payPremium.jsp

bajaj-allianz-insurance-online-payment